ORDERSCan I use a VISA gift card to pay?
Our system does not accept outside gift cards. Your best option is to upload the gift card into your Paypal account and then use Paypal to check out on our website.
I get an error message when I enter my shipping and billing addresses. What’s going on?
Usually when customers receive the error message "street address and postal code do not match" it is because the billing address being used doesn't match the address linked to that credit card. Contact your bank to verify your billing address or try using a different credit card when you place your order. If you are still having problems email us and we will help you place an order.
Why was I charged more than once?
Any duplicate charges are a result of multiple authorization attempts and should show as “pending” on your bank statement. You will only be charged once and duplicate charges will be removed within 2-3 business days.
Can I change or cancel my order?
Once you place an order, we start on the packing and shipping process right away, so we are unable to make changes or edits. If you realize you’ve made a mistake in your order, please email us immediately and we will try to get the order canceled. You will then be fully refunded so you can place a new order with the correct items.
How can I track my order?
Once your order has been shipped you will receive a shipping confirmation email with a tracking number. Please allow the shipping provider a couple business days to update the tracking information.
I received a damaged/defective/incorrect item. What do I do?
Please contact us immediately with a photo of the item and the VINWHOLE order number and we will be happy to help you. You must contact us within 2 weeks of delivery. Email us
How long does each shipping method take?
Free shipping = 10-25 business days once shipped
UPS Ground = 3-6 business days once shipped
UPS2day = 2-4 business days once shipped
**Please note that UPS does not deliver to PO Boxes**
Where can my order be shipped? Do you ship internationally?
All of our products can be shipped to the US and Canada. If you live in Europe, go here. If you live in Australia/NZ, go here. And if you live in Japan, you can email [email protected]
Heads up! All international orders shipping to Canada may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
When will my order ship?
Your order will (usually) ship out within 2 business days of the order date. Orders placed on Friday or the weekend will ship out the following Monday. This includes all shipping types (even expedited).
My order was delivered but I never got it. What do I do?
Sometimes orders get delivered to your local post office or the wrong house by accident. First check with your neighbors, mailman and local post office. Still no luck? Email us.
What's your return policy?
You can return items for a refund within 30 days of purchase and for online credit within 45 days of purchase. We do not accept returns past 45 days. The item/orders must be unworn, unused, unwashed, free of stains and odors and still have the tags and the hygienic liner attached. Please do not send orderss back if they do not comply with the above requirements, as we are unable to issue store credit/refund and are not responsible for sending the item back to you.
How do I return/exchange my orders?
Click here to submit a return request.
You will need the following information first:
Six digit VINWHOLE order number (VINWHOLE######)
Email used at the time of purchase
I submitted a return request but haven’t gotten the return approval email yet….where is it??
After your return was approved, you should have received an email confirmation with further directions and our Returns department address to the email used at the time of purchase :) Please check your spam/junk folder as they emails may be in there.
The return approval emails must be included with your return.
HELP! I accidentally chose the wrong refund method!!
No worries! We can change that for you as long as the return meets our requirements. Please email us with your order number.
How long does it take for me to get a refund?
Please allow 1-2 weeks for your return to be processed. You will receive a refund confirmation email once your refund has been issued.
Can I return my online purchase to a VINWHOLE trunk show or the VINWHOLE store?
We ask that all online purchases are sent in through our online return system as the VINWHOLE trunk shows and VINWHOLE store are separate private entities.
I bought my items at a trunk show, can I return it?
Trunk show purchases must be returned/exchanged through the trunk show rep :) You can contact them directly via email
Can I pre-order a orders or be put on a waiting list?
Unfortunately, we don't do preorders or have waiting lists for specific items. Always check our website and social media pages for updates!
Any other questions? Please email us at [email protected] and we'll get back to you as soon as we can.